Shipping Policy

At promon, we work to process and deliver your hobby products, collectibles, and Pokémon-related items as quickly and safely as possible.

Order Processing

Orders are processed after payment has been successfully confirmed.

Processing time:

• Orders are usually prepared within 1–3 business days.

• Processing may take longer during busy periods, holidays, or when additional verification is required.

Shipping Time

Delivery times depend on the shipping method selected and the destination.

Estimated delivery times:

• United Kingdom: 3–6 business days

• International orders: 7–20 business days

Please note that delivery times are estimates and may vary due to shipping carriers, customs procedures, weather conditions, or other factors outside our control.

Tracking Information

When available, tracking information will be provided by email after your order has been shipped.

Please allow some time for tracking updates to appear.

Shipping Address

Customers are responsible for providing a correct and complete shipping address at checkout.

If an incorrect address is provided, please contact us as soon as possible. promon cannot guarantee changes after an order has been processed.

Lost, Damaged, or Delayed Orders

If your order arrives damaged or you believe it has been lost during delivery, please contact us with your order details so we can assist you.

Contact Information

promon

Email: contact@promon.shop

 

number phone : +1(479) 345-1674

Address:
98 Baylis Rd
London SE1 7AU
United Kingdom