Return and Refund Policy

At promon, customer satisfaction is important to us. We want our customers to have a positive shopping experience when purchasing hobby products, collectibles, and Pokémon-related items.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• Items must be unused and in the same condition as received.

• Items must include original packaging and accessories where applicable.

• Collectible items must be returned in their original condition.

To start a return, please contact us at:

Email: LoriWashingtona@outlook.com

Please include your order number and the reason for the return.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method. Please allow time for your payment provider to complete the transaction.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order details and photos of the item so we can assist you.

Non-Returnable Items

Some items may not be eligible for return if they are:

• Used or damaged after delivery

• Missing original packaging

• Altered from their original condition

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item received was damaged, defective, or incorrect.

Contact Information

promon

Email: contact@promon.shop

Address:
98 Baylis Rd
London SE1 7AU
United Kingdom