Frequently Asked Questions (FAQ)

What products does promon sell?

promon offers hobby products, collectibles, and Pokémon-related items for collectors and enthusiasts.

Are your products authentic?

We aim to provide accurate product information and clear listings. Product details, images, and descriptions are provided to help customers make informed purchasing decisions.

Are items always available?

Some products have limited quantities due to collectible and hobby product availability. Once an item is out of stock, it may not always be restocked.

How long does shipping take?

Shipping times depend on the destination and shipping method selected.

Estimated delivery times:

• United Kingdom: 3–6 business days

• International orders: 7–21 business days

Please check our Shipping Policy for more details.

How can I track my order?

If tracking is available, you will receive tracking information by email after your order has been shipped.

Can I return my order?

Yes. Returns are accepted according to our Return and Refund Policy. Items must meet the return conditions stated in that policy.

What if my item arrives damaged?

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible with your order details and photos so we can assist you.

How can I contact promon?

You can contact us using:

Email: contact@promon.shop

phone number : +1(479) 345-1674

Address:
98 Baylis Rd
London SE1 7AU
United Kingdom

Do you offer customer support?

Yes. Our support team is available to help with questions about products, orders, shipping, and returns.